Changenow — FAQ

For the vast majority of swaps, ChangeNOW requires no KYC or identity verification. Users simply provide a destination wallet address and send their funds. In rare cases where automated compliance systems flag a transaction, additional verification may be requested, but this is not standard procedure for typical swap amounts.

Most swaps on the platform complete within 2 to 20 minutes depending on blockchain network confirmation times and current congestion. Bitcoin transactions may take longer due to block times, while assets on faster chains like Solana or Litecoin tend to settle more quickly. The service provides real-time status tracking for every swap.

A fixed rate locks in the exact amount of crypto you will receive at the moment you initiate the swap, protecting you from price movements during processing. A floating rate adjusts with live market prices up until the moment of execution, which can sometimes result in a slightly better or slightly worse outcome. Fixed rates carry a small premium for the price certainty they provide.

The platform operates on a non-custodial model, meaning it never holds user funds in an internal wallet. This removes the primary security risk associated with centralized exchanges. Combined with encrypted connections and transaction monitoring, the service maintains a strong security posture. As always, users should ensure they double-check destination wallet addresses before confirming any transaction.

The platform supports over 900 cryptocurrencies and tokens, including Bitcoin, Ethereum, Solana, Litecoin, XRP, and hundreds of altcoins and DeFi tokens. New assets are added on a regular basis. Users can check the live asset list on changenow.io to confirm whether a specific coin or token is currently available for swapping.

No hidden fees are applied. ChangeNOW embeds its service fee directly into the displayed exchange rate, so the amount shown before confirmation is the amount you receive. There are no deposit fees, withdrawal fees, or account maintenance charges. The transparent pricing model is one of the platform's most consistently praised attributes among independent reviewers.

Yes — no account, email address, or password is needed for a standard swap. The service is entirely permissionless for regular transactions. Simply visit changenow.io, select your currency pair, enter your wallet address, and send your funds. This no-registration approach is a deliberate privacy-first design choice that sets the platform apart from many competitors.